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	<title>Mitchell&#039;s Blog &#187; communication</title>
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		<title>Interview Technique</title>
		<link>http://blog.lizardwrangler.com/2007/10/12/interview-technique/</link>
		<comments>http://blog.lizardwrangler.com/2007/10/12/interview-technique/#comments</comments>
		<pubDate>Fri, 12 Oct 2007 22:21:58 +0000</pubDate>
		<dc:creator>mitchell</dc:creator>
				<category><![CDATA[Mozilla]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[human resources]]></category>

		<guid isPermaLink="false">http://blog.lizardwrangler.com/?p=164</guid>
		<description><![CDATA[A lot of my classmates at the trapeze classes are ex-gymnasts. I was talking to one ex-gymnast the other day about work topics. She is one of only a few classmates who also work in the Internet industry, in her case at a big well-known company that has e-commerce, search, portal-like activity, etc. She said [...]]]></description>
			<content:encoded><![CDATA[<p>A lot of my classmates at the trapeze classes are ex-gymnasts. I was talking to one ex-gymnast the other day about work topics. She is one of only a few classmates who also work in the Internet industry, in her case at a big well-known company that has e-commerce, search, portal-like activity, etc. She said her group has been trying to find someone for a specific job for so long that she feels that interviewing for this job is basically a permanent part of her job. So she&#8217;s trimmed her interview style.</p>
<p>According to my classmate, gymnasts have a very simple way of interviewing each other. Maybe there&#8217;s a hello and an exchange of names, but there&#8217;s really only one critical question: &#8220;Hi. What can <em>you</em> do?&#8221;</p>
<p>She says she&#8217;s adopting this model, and getting some revealing responses.  I&#8217;d love to be the proverbial &#8220;fly-on-the-wall&#8221; for those interviews.</p>
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		<title>The Voice of Mozilla</title>
		<link>http://blog.lizardwrangler.com/2007/07/18/the-voice-of-mozilla/</link>
		<comments>http://blog.lizardwrangler.com/2007/07/18/the-voice-of-mozilla/#comments</comments>
		<pubDate>Wed, 18 Jul 2007 21:10:43 +0000</pubDate>
		<dc:creator>mitchell</dc:creator>
				<category><![CDATA[Mozilla]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[community]]></category>

		<guid isPermaLink="false">http://blog.lizardwrangler.com/?p=141</guid>
		<description><![CDATA[Who is the voice of Mozilla? Each and every contributor, that&#8217;s who. Every contributor has a reason for contributing, a story about how and why we contribute and why we care about Mozilla. It&#8217;s important that many of these voices be heard. It&#8217;s important that Mozilla contributors feel comfortable publicly describing our involvement with Mozilla. [...]]]></description>
			<content:encoded><![CDATA[<p>Who is the voice of Mozilla? Each and every contributor, that&#8217;s who. Every contributor has a reason for contributing, a story about how and why we contribute and why we care about Mozilla.</p>
<p>It&#8217;s important that many of these voices be heard. It&#8217;s important that Mozilla contributors feel comfortable publicly describing our involvement with Mozilla.</p>
<p>We have some formal mechanisms for public speaking. Mozilla sends speakers to a number of conferences; we have the Mozilla websites to describe Mozilla, we occasionally have a press release.</p>
<p>The formal mechanisms are important. But they are not enough. They are not enough to convey the richness of the Mozilla project. They are not enough to respond to all the requests for speakers we receive. And they are not enough to convey the Mozilla message of participation, openness and public benefit.</p>
<p>To convey the Mozilla message properly, we need many people to speak about Mozilla, to speak frequently, to speak to local users groups, local community groups, schools and local technology conferences about Mozilla. We should be clear about the scope and power of the community that make up Mozilla.</p>
<p>We should also help contributors feel comfortable speaking. A good framework should do a few key things:</p>
<ul>
<li>help contributors feel comfortable and empowered to speak publicly about our roles and involvement;</li>
<li>provide some basic answers for common questions; and</li>
<li>help people send questions outside their particular areas of expertise to the right people.</li>
</ul>
<p>Our contact person for developing a Speakers framework is Mary Colvig. The beginnings of this work can be found at the <a href="http://wiki.mozilla.org/Events:Get_Involved">Events</a> section of the Mozilla wiki.</p>
<p>If you&#8217;re a Mozilla contributor who currently speaks about Mozilla, or who might want to speak about your involvement with Mozilla, or if you want to help develop the framework, head on over to the <a href="http://wiki.mozilla.org/Events:Get_Involved">website</a> and add your voice.</p>
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		<title>The Big Picture &#8212; Part 3</title>
		<link>http://blog.lizardwrangler.com/2006/07/04/the-big-picture-part-3/</link>
		<comments>http://blog.lizardwrangler.com/2006/07/04/the-big-picture-part-3/#comments</comments>
		<pubDate>Tue, 04 Jul 2006 17:34:53 +0000</pubDate>
		<dc:creator>mitchell</dc:creator>
				<category><![CDATA[Mozilla]]></category>
		<category><![CDATA[All Hands]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[discussion]]></category>
		<category><![CDATA[openness]]></category>

		<guid isPermaLink="false">http://blog.lizardwrangler.com/?p=84</guid>
		<description><![CDATA[Here is the last part of Mike Shaver&#8217;s summary of the]]></description>
			<content:encoded><![CDATA[<p>Here is the last part of Mike Shaver&#8217;s summary of the <a href="/2006/06/25/the-big-picture-part-1/>discussions relating to Mozilla project goals held at the Mozilla Corporation in the spring of 2006. The first part of the summary discusses hopes for what we accomplish; this latter part focuses a bit more on how we do things and life within the Mozilla Corporation. Again, the summary below is Mike&#8217;s great work, with some minor edits.</p>
<p><strong>Major Themes</strong><br />
<strong>1. Communication and Openness</strong></p>
<p>The issues of openness and how things are communicated within the project has been the subject of much heated and prolix discussion since the earliest days of the project, and will likely remain so until the heat death of the universe (or the switch away from CVS, should that come later).</p>
<p>In addition to the important issues of how to balance the project&#8217;s principles of openness against security and business requirements for confidentiality, issues of &#8220;information overload&#8221; have come somewhat more to the fore lately; some important threads in these discussions concerned management of information within the Corporation proper.</p>
<p>For some, the rapid growth from a 10-person team to a 50-person company has led to feelings of exclusion, or a perception that important decisions were being made in &#8220;silos&#8221; without visibility to or input from a sufficiently broad set of people. One example given was the contrast between the Google and Yahoo search deals: the former was the subject of organization-wide discussion, and feedback was absorbed, but with the latter it many people didn&#8217;t feel as engaged or informed. While the Corporation will never &#8220;feel like&#8221; a 10-person group again, several people felt that more effort needed to be made, especially on the part of management, to make better use of the collection of smart people at the Corporation in significant decision-making, and be more transparent. (Mitchell spoke here for management, agreeing that they needed to improve its communication, and that it was a key goal for the management team in 2006.)</p>
<p>Even short of the non-goals of direct democracy or &#8220;management by consensus,&#8221; and not just where traditional management direction is concerned, the need to communicate more effectively &#8220;up,&#8221; &#8220;down&#8221; and &#8220;across&#8221; was raised by many. Finding means for doing that without drowning our co-workers in detail, and other such key tactical issues, remain unsolved.</p>
<p><strong>2. Why This? Why Here?</strong></p>
<p>(This topic was the one that was most tightly focused on the Corporation, rather than on the project in a more holistic sense, perhaps obviously.)</p>
<p>The nature of the Mozilla Corporation is such that people who work here could choose from a wealth of other employment opportunities, which means that our decisions to work here &#8212; and stay here &#8212; reflect interestingly on the unique character of the Corporation. That was the thesis of the topic, at least, and it seems to have been largely borne out by the discussions.</p>
<p>People&#8217;s motivations for joining the Corporation often featured &#8220;working on Mozilla full-time&#8221; as a prominent piece, and many of the benefits that people cited were particularily related to the Mozilla angle. While the success of the project means that there are a number of places at which a person might enjoy that particular pursuit, it was not always the case, and that there is virtually zero prospect of a person being &#8220;transferred off Mozilla&#8221; is still a somewhat unique draw for the Corporation today.</p>
<p>The obviously personal nature of people&#8217;s motivations make it harder to effectively summarize this area than some others, but nonetheless some common trends emerged:</p>
<ul>
<li>Work that positively affects the daily lives of millions of people. (&#8220;Hey, I use that!&#8221;)</li>
<li>Smart and passionate co-workers.</li>
<li>Hard and interesting &#8220;technical&#8221; problems (including organizational, marketing, etc.).</li>
<li>An organization that is genuinely focused on a public good, with financial elements clearly and truly secondary to that good.</li>
<li>A lot of autonomy and trust in choosing work, solving problems, and making decisions.</li>
</ul>
<p>While nobody would propose that the Corporation or project is perfect, or that we don&#8217;t have issues that need addressing, it&#8217;s clear that our organization has a lot going for it, and we have reason to be proud of the team and environment we&#8217;ve created together.</p>
]]></content:encoded>
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		<item>
		<title>Leadership vs. Coordination</title>
		<link>http://blog.lizardwrangler.com/2006/06/11/leadership-vs-coordination/</link>
		<comments>http://blog.lizardwrangler.com/2006/06/11/leadership-vs-coordination/#comments</comments>
		<pubDate>Mon, 12 Jun 2006 04:04:24 +0000</pubDate>
		<dc:creator>mitchell</dc:creator>
				<category><![CDATA[Mozilla]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[leadership]]></category>

		<guid isPermaLink="false">http://blog.lizardwrangler.com/?p=75</guid>
		<description><![CDATA[Last week I wrote a bit about leadership and there was a brief discussion of the degree to which a leader helps the community decide and how much a leader actually make decisions. The coordination function in the Mozilla project is huge. We are a large group of people with many different perspectives. Just developing [...]]]></description>
			<content:encoded><![CDATA[<p>Last week I wrote a bit about <a href="/2006/06/06/the-community-and-decision-making">leadership</a> and there was a brief discussion of the degree to which a leader helps the community decide and how much a leader actually make decisions.</p>
<p>The coordination function in the Mozilla project is huge. We are a large group of people with many different perspectives. Just developing good communication channels is a challenge. Coordinating the responses, repercussions and interactions of our activities is an even bigger task. This involves constant communication, gathering input, making sure relevant ideas are heard and understood, and juggling some set of activities to get to an answer. At heart, coordination is a process. It&#8217;s a critical process, particularly in an open source world where so many people can easily go elsewhere if they don&#8217;t like the results.</p>
<p>But coordination is not leadership; leadership is much more. Leadership involves taking all that one knows and setting direction. Open source projects are different from many other organizations in how one achieves a leadership role and how the scope of that role is determined. But the fundamental need for some person or group  to make decisions, articulate a direction and lead forward motion remains.</p>
<p>One classic form of leadership in the Mozilla project is the module owner system. A good module owner listens to peers and contributors and in most cases makes decisions that set the direction for the code under his or her stewardship. And yet a module owner&#8217;s authority is ultimately determined by the expertise and contributions of the people s/he leads and the degree of confidence of other project leaders. Another classic form of leadership in our world is the person who decides it&#8217;s necessary to do something and does it. New projects, new ideas; new technology. Often people lead by doing, and seeing what happens.</p>
<p>Coordination is critical. Good listening is critical. Good leadership is more.</p>
]]></content:encoded>
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		<item>
		<title>Big Blog, Little Blog?</title>
		<link>http://blog.lizardwrangler.com/2004/09/07/big-blog-little-blog/</link>
		<comments>http://blog.lizardwrangler.com/2004/09/07/big-blog-little-blog/#comments</comments>
		<pubDate>Wed, 08 Sep 2004 00:56:59 +0000</pubDate>
		<dc:creator>mitchell</dc:creator>
				<category><![CDATA[Mozilla]]></category>
		<category><![CDATA[communication]]></category>

		<guid isPermaLink="false">http://blog.lizardwrangler.com/?p=12</guid>
		<description><![CDATA[Not long after my post about trademark and localization policy I received a message noting that the post might make sense to Mozilla insiders, but was opaque to others. The suggestion was made that I include history and perspective in such posts so that people don&#8217;t end up thinking &#8220;what is she talking about?&#8221; I [...]]]></description>
			<content:encoded><![CDATA[<p>Not long after my post about trademark and localization policy I received a message noting that the post might make sense to Mozilla insiders, but was opaque to others.  The suggestion was made that I include history and perspective in such posts so that people don&#8217;t end up thinking &#8220;what <strong>is</strong> she talking about?&#8221;</p>
<p>I have to agree that the email author was right &#8212; the last message was intended for the Mozilla community, and the localization community in general. I thought about trying to add the background that would make sense for those not already involved, but decided just to get the post out there.  I suspect this will be an ongoing tension. A post that provides the history and background of an issue takes a lot longer to write than one with a much more narrow focus. It also makes for a different sort of blog, generally more formal than the norm.</p>
<p>Overall, I agree it&#8217;s good to do this. Or at least, someone should do it for the Mozilla project. And I&#8217;m as good a someone as anyone. So I&#8217;ll try.</p>
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